Following a publicised complaint by a clerk in Segamat, Nagakanni Subramaniam, about issues with her Perodua Bezza, the car manufacturer, Perusahaan Otomobil Kedua Sdn Bhd (Perodua), has agreed to repurchase the car at its full price. Nagakanni, who purchased the car on October 17 from a Segamat dealership, had previously expressed dissatisfaction on social media, highlighting that she was still required to make monthly payments despite the car being stranded at the service centre due to damages.
In response, Perodua issued a statement explaining that the engine damage was caused by contaminants like sugar in the engine compartment. However, the company assured that they prioritised resolving the issue and denied claims that no action was taken to address the matter.
Now, with Perodua’s decision to repurchase the Bezza at its full price, Nagakanni no longer has to make monthly payments and previous payments will be refunded. Perodua has also given her the option to purchase a second car at the same monthly loan rate or decline the offer and choose a different car, with a seven-day window to make a decision. Nagakanni expressed gratitude for Perodua’s decision and also thanked netizens for their significant support in asserting her rights as a consumer. The post garnered positive reactions from satisfied netizens who applauded the unity displayed by the community in supporting Nagakanni.